Head of Business Process Excellence

Role Type:
Permanent
Salary:
Negotiable
Location:
Dubai
Ref:
BBBH3385_1719399990

Job description

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.

The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.

The role:

  • Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.
  • Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.
  • Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.
  • Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.
  • Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.
  • Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement.


About you:

  • Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.
  • Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.
  • Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.
  • Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.
  • Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.
  • Outstanding communication, conflict resolution, and leadership capabilities are essential.
  • Certification in Lean/Six Sigma/Black Belt is preferred.

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£550 - £600 per day
Contract

Software Engineer (Java/Kafka) - SC Cleared - RemoteRate: £600 per dayDuration: 12 months extendableLocation: RemoteIR35: InsideThe role:A leading Central Government Institution are seeking an experienced Software Engineer (Java/Kafka), to join a high-profile project. This is an initial 12-month contract, Inside IR35 and requiring active SC Clearance.Skills / Experience Requirements:Java,Java Spring,Kafka,Kubernetes,DockerDesirable:MQ SeriesPostgres, Redis or time-series Databases Experience working with AWS and Hybrid CloudExperience working with Confluent and/or MKSExperience working with Data Replication/Event Streaming/Distributed Data/Data ArchivalExperience working on various Data Standards, conversion and quality like EDIFACT, XML, JSON If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

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Remote
Senior DevOps Engineer - SC Cleared – Remote - Contract
London
£700 - £780 per day
Contract

Senior DevOps Engineer - SC Cleared - Remote - ContractRate: £780 per dayDuration: 12 months extendableLocation: RemoteIR35: InsideThe role:A leading Central Government Institution are seeking an experienced Senior DevOps Engineer to join a high-profile project. This is an initial 12-month contract, Inside IR35 and requiring active SC Clearance.Skills / Experience Requirements: * Kafka, * Data Replication, * Monitoring and Alerting, * Data Archival * Kubernetes * Docker, * CI/CD, * AWS, * Hybrid/Multi Cloud, * AWS multi-VPC networking and security, * TerraformDesirable experience* Experience working with Confluent and/or MKS * Kafka operation at scale * Experience with Dynatrace * Experience with Jenkins * Experience with Rancher * Experience with complex Observability * Experience with MQ SeriesIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

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