Business Analysis

Product Manager - £500pd Inside IR35 - 6 MonthsRate: £500 per dayIR35: InsideDuration: 6 MonthsLocation: Remote / 1 day a week (Bristol)The role:A large public sector organisation is seeking an experienced Product Manager to join a multidisciplinary digital delivery team supporting the development and enhancement of key digital services with significant UX focus.Experience requirements & Responsibilities:Manage and prioritise product backlogs, ensuring alignment to roadmap objectives and delivery priorities.Work across multidisciplinary teams to deliver high-quality digital products and services.Use user-centred design principles and insights to shape product direction and prioritisation.Identify delivery risks, dependencies and blockers, working with stakeholders to mitigate effectively.Support Agile delivery practices, adapting approaches where required to improve outcomes.Use data and user feedback to drive continuous improvement and measure product success.Build and maintain strong stakeholder relationships across business and technical teams.Contribute to business cases, value propositions and outcome-focused service improvements.Support and mentor colleagues on product management best practice.Essential:Experience in Product Management within digital or technology environments.Strong understanding of Agile delivery and user-centred design principles.Experience managing backlogs, priorities and delivery dependencies.Ability to work effectively across technical and non-technical stakeholder groups.Experience within government or large public sector organisations desirable.Relevant Agile, Product Management or digital delivery certifications beneficial.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior Business Analyst - Contract - 12 MonthsRate: Up to £750 per dayIR35: InsideDuration: 12 MonthsLocation: Newcastle / Hybrid (c. 60% onsite)The role:A public sector organisation is seeking a Senior Business Analyst to support the delivery of a high-profile, user-focused service.This role sits within a multidisciplinary environment, working at pace to analyse, shape and deliver business and digital change. You will play a key role in ensuring services are designed around user needs, aligned to organisational goals, and deliver measurable outcomes. Experience requirements & Responsibilities:Lead business analysis activities across complex programmes and services.Elicit, define and translate business and user needs into clear requirements.Analyse current processes, identify improvement opportunities and define target operating models.Support the design, development and testing of new services and solutions.Assess impacts of change, including business, policy and operational constraints.Define success measures and ensure delivery aligns to expected outcomes and benefits.Collaborate within multidisciplinary Agile teams to support iterative delivery.Engage and influence stakeholders across business and technical teams. Essential:Proven experience operating as a Senior Business Analyst within digital environments.Strong stakeholder management and communication skills.Experience working within Agile or similar delivery frameworks.Ability to analyse complex problems and drive solutions through to delivery.Experience translating business goals into clear requirements and outcomes.Understanding of operating models, business change and service design principles. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior Business Analyst - 3 Month Contract - SC ClearedRate: £650pdIR35: InsideDuration: 3 months (extendable)Location: RemoteThe role:We are seeking a Senior Business Analyst, to work on a new Government programme, with BA activities to include identifying options for programme solutions and driving analysis activities amongst a wide group of stakeholders.Essential skills and experience:Advising on the approach to identify, investigate, prioritise and analyse complex problems and opportunities / options within a large volume of processes across the entire organisation to deliver cost efficiencies, increased productivity and achieve quality targets.Identify the range of business analysis activities required to undertake a process improvement exercise and create a plan for how all of the related processes can be looked at, mapped and analysed.Leading on the modelling of processes, systems and data at varying levels of detail or complexity. Mapping out the processes to identify the baseline (as is) and support the identification of opportunities.Making recommendations that could span across people, process or technology in multiple government functions to deliver cost efficiencies and increased productivity including quantifying potential benefits.Developing and maintaining relationships with key stakeholders, applying communication strategies to build relationships, clarifying needs and commitments through consultation and consideration of consequences while focusing on user and business needs.Coaching others working in business analysis across the organisation to develop capability.Building capability in methods and tools, ensuring they are adopted consistently and used effectively.Validating and documenting business benefits for the relevant recommendations.Desirable skills and experience:Experience of leading / managing business analysis skills at a senior level, across multiple stakeholder groups.Experience of operating at both a programme and project level.Experience in a complex people, process, data, technology and legislative environment.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Product Manager - DV Cleared - 6 Month ContractRate: £580 per dayIR35: InsideLocation: Hybrid - Up to 3 days a week in Milton KeynesDuration: 6 months (extendable)The role:A leading Government institution are seeking a Product Manager, to be responsible for a product portfolio including a cloud hosting capability. You will provide product leadership and direction across multiple teams.Experience & Responsibilities:Certified Scrum Product Owner, Certified Product Manager (CPM)A capable leader who is effective and experienced at leading product teams of up to 20 peopleOwn and develop the strategic vision and ensure consistent delivery of the Service capability.Effectively communicate product vision and requirements to diverse audiencesstrong understanding of the Digital hosting, the development of environments, connectivity and associated considerations when work at SECRETSupport the cross government Strategic direction of upper tier hosting, maintaining the Service for current internal and external customersIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Lead Product Manager - DV Cleared - ContractRate: £580 per dayIR35: InsideLocation: Hybrid - Up to 3 days a week in Milton KeynesDuration: 6 months (extendable)The role:A leading Government institution are seeking a Lead Product Manager, to be responsible for a product portfolio including a cloud hosting capability. You will provide product leadership and direction across multiple teams.Experience & Responsibilities:Certified Scrum Product Owner, Certified Product Manager (CPM)A capable leader who is effective and experienced at leading product teams of up to 20 peopleOwn and develop the strategic vision and ensure consistent delivery of the Service capability.Effectively communicate product vision and requirements to diverse audiencesstrong understanding of the Digital hosting, the development of environments, connectivity and associated considerations when work at SECRETSupport the cross government Strategic direction of upper tier hosting, maintaining the Service for current internal and external customersIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Business Analyst - 6 Months - Outside IR35 - Up to £500 per dayRate: Up to £500 per dayLocation: London (3 days a week)Duration: 6 Months (Extendable)IR35: OutsideThe role:A leading organisation is seeking a Senior Business Analyst, with strong process mapping / process modelling experience, to contribute to a global networking/infrastructure project.6 months, Outside IR35, paying up to £500 per day.Experience requirements:Ability to capture and validate requirements, related to Networking/Server upgrades / implementation projects, collaborating with network engineers and solution architectsModelling complex processes/procedures using established techniquesEliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and formatExcellent Communicator - Ability to build relationships and trust with the end customer and internal teamsUnderstanding of Networking / Server environmentsIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior Business Analyst - eDV Cleared - Outside IR35A leading Consultancy client of ours are seeking a Senior Technical Business Analyst, with active enhanced DV clearance, to undertake an initial 12-month contract engagement.In this role you will help shape and implement data standards and governance across the organisation, working with teams across architecture, product, and information management to align policy with data strategy.This role is outside IR35, with occasional London on-site working requirements.Experience requirements & Responsibilities:Develop and support data standards (labelling, lineage, discovery).Ensure policies are embedded across data architecture and platforms.Collaborate to drive interoperability and consistent governance.Experience with data standards, modelling, and interoperability.Ability to explain complex ideas to non-technical audiences.Strong stakeholder engagement and self-management skills.Familiarity with cloud platforms (AWS preferred) and public sector data practices.Experience with metadata tools, ontologies, data platforms (e.g. lakes, meshes).Use of tools like Visio, Sparx, or frameworks like TOGAF.Knowledge of technical specs, data catalogues, and standards assurance. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Title: Customer Service Advisor Salary: up to £25,000 + Benefits Location: Worcester - onsite Contract: Permanent Working hours: Monday to Friday - 9am - 5pmAn enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.Customer Service Advisor - Responsibilities:Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chatUse the ticketing systemResolve customer complaints or issues which could include technical issues or billing discrepancies within a timely mannerGather customer feedback, identify trends and communicate insightsDocument customer interactionStay up to date with the firms' products, services and promotionsWork closely and collaborate with other departments within the businessCustomer Service Advisor - Essential Requirements:Any customer service or customer facing experiencePrior experience within the energy sectorGood work ethicWilling to answer the phone and be in a job which entails a lot of phone callsMotivatedStrong communication skillsGo-getterPrepared to learn new tasks and adapt accordingly to the needs of the business as it grows Customer Service Advisor - Desirable Skills:Prior experience working in a role which required a lot of phone callsAny degreeWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance. Customer Service Advisor, Customer Facing, Customer Support

Product Manager - £500pd Inside IR35 - 6 MonthsRate: £500 per dayIR35: InsideDuration: 6 MonthsLocation: Remote / 1 day a week (Bristol)The role:A large public sector organisation is seeking an experienced Product Manager to join a multidisciplinary digital delivery team supporting the development and enhancement of key digital services with significant UX focus.Experience requirements & Responsibilities:Manage and prioritise product backlogs, ensuring alignment to roadmap objectives and delivery priorities.Work across multidisciplinary teams to deliver high-quality digital products and services.Use user-centred design principles and insights to shape product direction and prioritisation.Identify delivery risks, dependencies and blockers, working with stakeholders to mitigate effectively.Support Agile delivery practices, adapting approaches where required to improve outcomes.Use data and user feedback to drive continuous improvement and measure product success.Build and maintain strong stakeholder relationships across business and technical teams.Contribute to business cases, value propositions and outcome-focused service improvements.Support and mentor colleagues on product management best practice.Essential:Experience in Product Management within digital or technology environments.Strong understanding of Agile delivery and user-centred design principles.Experience managing backlogs, priorities and delivery dependencies.Ability to work effectively across technical and non-technical stakeholder groups.Experience within government or large public sector organisations desirable.Relevant Agile, Product Management or digital delivery certifications beneficial.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior Business Analyst - Contract - 12 MonthsRate: Up to £750 per dayIR35: InsideDuration: 12 MonthsLocation: Newcastle / Hybrid (c. 60% onsite)The role:A public sector organisation is seeking a Senior Business Analyst to support the delivery of a high-profile, user-focused service.This role sits within a multidisciplinary environment, working at pace to analyse, shape and deliver business and digital change. You will play a key role in ensuring services are designed around user needs, aligned to organisational goals, and deliver measurable outcomes. Experience requirements & Responsibilities:Lead business analysis activities across complex programmes and services.Elicit, define and translate business and user needs into clear requirements.Analyse current processes, identify improvement opportunities and define target operating models.Support the design, development and testing of new services and solutions.Assess impacts of change, including business, policy and operational constraints.Define success measures and ensure delivery aligns to expected outcomes and benefits.Collaborate within multidisciplinary Agile teams to support iterative delivery.Engage and influence stakeholders across business and technical teams. Essential:Proven experience operating as a Senior Business Analyst within digital environments.Strong stakeholder management and communication skills.Experience working within Agile or similar delivery frameworks.Ability to analyse complex problems and drive solutions through to delivery.Experience translating business goals into clear requirements and outcomes.Understanding of operating models, business change and service design principles. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior Business Analyst - 3 Month Contract - SC ClearedRate: £650pdIR35: InsideDuration: 3 months (extendable)Location: RemoteThe role:We are seeking a Senior Business Analyst, to work on a new Government programme, with BA activities to include identifying options for programme solutions and driving analysis activities amongst a wide group of stakeholders.Essential skills and experience:Advising on the approach to identify, investigate, prioritise and analyse complex problems and opportunities / options within a large volume of processes across the entire organisation to deliver cost efficiencies, increased productivity and achieve quality targets.Identify the range of business analysis activities required to undertake a process improvement exercise and create a plan for how all of the related processes can be looked at, mapped and analysed.Leading on the modelling of processes, systems and data at varying levels of detail or complexity. Mapping out the processes to identify the baseline (as is) and support the identification of opportunities.Making recommendations that could span across people, process or technology in multiple government functions to deliver cost efficiencies and increased productivity including quantifying potential benefits.Developing and maintaining relationships with key stakeholders, applying communication strategies to build relationships, clarifying needs and commitments through consultation and consideration of consequences while focusing on user and business needs.Coaching others working in business analysis across the organisation to develop capability.Building capability in methods and tools, ensuring they are adopted consistently and used effectively.Validating and documenting business benefits for the relevant recommendations.Desirable skills and experience:Experience of leading / managing business analysis skills at a senior level, across multiple stakeholder groups.Experience of operating at both a programme and project level.Experience in a complex people, process, data, technology and legislative environment.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Product Manager - DV Cleared - 6 Month ContractRate: £580 per dayIR35: InsideLocation: Hybrid - Up to 3 days a week in Milton KeynesDuration: 6 months (extendable)The role:A leading Government institution are seeking a Product Manager, to be responsible for a product portfolio including a cloud hosting capability. You will provide product leadership and direction across multiple teams.Experience & Responsibilities:Certified Scrum Product Owner, Certified Product Manager (CPM)A capable leader who is effective and experienced at leading product teams of up to 20 peopleOwn and develop the strategic vision and ensure consistent delivery of the Service capability.Effectively communicate product vision and requirements to diverse audiencesstrong understanding of the Digital hosting, the development of environments, connectivity and associated considerations when work at SECRETSupport the cross government Strategic direction of upper tier hosting, maintaining the Service for current internal and external customersIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Lead Product Manager - DV Cleared - ContractRate: £580 per dayIR35: InsideLocation: Hybrid - Up to 3 days a week in Milton KeynesDuration: 6 months (extendable)The role:A leading Government institution are seeking a Lead Product Manager, to be responsible for a product portfolio including a cloud hosting capability. You will provide product leadership and direction across multiple teams.Experience & Responsibilities:Certified Scrum Product Owner, Certified Product Manager (CPM)A capable leader who is effective and experienced at leading product teams of up to 20 peopleOwn and develop the strategic vision and ensure consistent delivery of the Service capability.Effectively communicate product vision and requirements to diverse audiencesstrong understanding of the Digital hosting, the development of environments, connectivity and associated considerations when work at SECRETSupport the cross government Strategic direction of upper tier hosting, maintaining the Service for current internal and external customersIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Business Analyst - 6 Months - Outside IR35 - Up to £500 per dayRate: Up to £500 per dayLocation: London (3 days a week)Duration: 6 Months (Extendable)IR35: OutsideThe role:A leading organisation is seeking a Senior Business Analyst, with strong process mapping / process modelling experience, to contribute to a global networking/infrastructure project.6 months, Outside IR35, paying up to £500 per day.Experience requirements:Ability to capture and validate requirements, related to Networking/Server upgrades / implementation projects, collaborating with network engineers and solution architectsModelling complex processes/procedures using established techniquesEliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and formatExcellent Communicator - Ability to build relationships and trust with the end customer and internal teamsUnderstanding of Networking / Server environmentsIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior Business Analyst - eDV Cleared - Outside IR35A leading Consultancy client of ours are seeking a Senior Technical Business Analyst, with active enhanced DV clearance, to undertake an initial 12-month contract engagement.In this role you will help shape and implement data standards and governance across the organisation, working with teams across architecture, product, and information management to align policy with data strategy.This role is outside IR35, with occasional London on-site working requirements.Experience requirements & Responsibilities:Develop and support data standards (labelling, lineage, discovery).Ensure policies are embedded across data architecture and platforms.Collaborate to drive interoperability and consistent governance.Experience with data standards, modelling, and interoperability.Ability to explain complex ideas to non-technical audiences.Strong stakeholder engagement and self-management skills.Familiarity with cloud platforms (AWS preferred) and public sector data practices.Experience with metadata tools, ontologies, data platforms (e.g. lakes, meshes).Use of tools like Visio, Sparx, or frameworks like TOGAF.Knowledge of technical specs, data catalogues, and standards assurance. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Title: Customer Service Advisor Salary: up to £25,000 + Benefits Location: Worcester - onsite Contract: Permanent Working hours: Monday to Friday - 9am - 5pmAn enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.Customer Service Advisor - Responsibilities:Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chatUse the ticketing systemResolve customer complaints or issues which could include technical issues or billing discrepancies within a timely mannerGather customer feedback, identify trends and communicate insightsDocument customer interactionStay up to date with the firms' products, services and promotionsWork closely and collaborate with other departments within the businessCustomer Service Advisor - Essential Requirements:Any customer service or customer facing experiencePrior experience within the energy sectorGood work ethicWilling to answer the phone and be in a job which entails a lot of phone callsMotivatedStrong communication skillsGo-getterPrepared to learn new tasks and adapt accordingly to the needs of the business as it grows Customer Service Advisor - Desirable Skills:Prior experience working in a role which required a lot of phone callsAny degreeWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance. Customer Service Advisor, Customer Facing, Customer Support