Technology

We are partnering with a prominent financial services company in their search for an IT Director. This pivotal role involves shaping the company's technology landscape and leading the IT department to support and enhance business operations.The role:Strategic Planning: Develop and oversee the company's IT infrastructure, ensuring that systems and applications align with organizational needs.Technology Vision: Contribute to strategic initiatives by providing technology insights and recommendations to boost efficiency and effectiveness.IT Operations Management: Coordinate and manage all aspects of IT operations within the company.Implementation: Design, implement, and maintain robust IT systems in line with strategic objectives.Budget Management: Oversee the IT budget and resource allocation to ensure optimal use of financial and technological assets.Technology Solutions: Identify and assess the company's technology needs, recommending and implementing appropriate solutions.Team Leadership: Manage and mentor the IT team, fostering their development and ensuring they stay current with industry advancements.Digital Transformation: Drive digital transformation projects and system upgrades to modernize and enhance the company's technological capabilities. About you:Experience: Minimum of 10 years in IT leadership roles, with a strong background in digital transformation and system upgrades.Certifications: Relevant professional certifications in Information Technology.Technical Expertise: Deep knowledge of AX365 technology, with proven experience in managing and developing this system.Skills: Excellent strategic planning, project management, and budget management skills.Team Development: Proven ability to lead and develop a technical team, with a focus on talent growth.Industry Knowledge: Comprehensive understanding of emerging technology trends and their application in a business setting.

Our client, a leading firm in the FMCG industry is seeking a seasoned IT Security and Risk Management Specialist to join their team. This pivotal role is responsible for overseeing risk management, compliance, security operations, and fostering collaboration across the organization.The role:Manage and execute comprehensive risk management strategies, ensuring adherence to compliance and security protocols.Conduct regular threat, risk, and vulnerability assessments, benchmark technologies against cybersecurity standards, prioritize IT security risks, and implement effective mitigation strategies. Maintain and update the organization's risk register.Stay abreast of evolving IT security regulations and standards, such as PCI-DSS, ITRM, and IM8. Develop, enforce, and oversee security policies and procedures, report compliance status to stakeholders, and spearhead initiatives to maintain security adherence.Monitor security logs for anomalies, address data loss incidents, investigate security breaches, engage in response drills, and assist in the deployment of security tools.Partner with various departments to improve security awareness and practices, provide training and guidance on security policies, collaborate with external auditors and regulators, and generate regular management reports on IT security.About you:Bachelor's degree in Cybersecurity, Information Technology, or a related field, or equivalent professional experience.3-5 years of experience in IT security, risk management, and compliance.Deep understanding of security principles, frameworks, and methodologies.Familiarity with key regulations and standards.Proficiency with security tools such as vulnerability scanners, SIEM systems, and IDS/IPS.Certifications such as CISA, CISM, or CISSP are highly desirable.Knowledge of programming languages including PHP, C++, and Java is a plus.Exceptional analytical and problem-solving skills, with strong communication and interpersonal abilities.Self-motivated, detail-oriented, and capable of working independently or as part of a team.

Our client is an exciting FinTech startup in Dubai who are growing their Engineering team to hire an additional Backend Engineer to join the team. They have an office in Dubai and Abu Dhabi, but this can also be a fully remote role also.This client is only looking for candidates that come from a product-based company. The role:This role requires fleshing out APIs, data flows/pipelines, integrating with 3rd party services, and writing application/domain logic to create new features and extend existing ones, all while maintaining a clean code architecture that is readable, maintainable and bug-free. About you:2 - 4 years experience working as a Backend Engineer in a scalable environmentStrong experience in Python or Golang, from a product focused companyPostgreSQL and MongoDB experienceGreat English communication skillsExperienced in backend architecture patterns including understanding of databases, APIs, and security practicesUnderstanding of micro-services, domain-driven architecture, clean architecture, and event sourcing is a strong plus

We are representing a leading FMCG company in their search for a Head of IT Operations.The role: Lead the formulation and implementation of the company's technical strategy, ensuring alignment with business objectives and industry trends. Define and prioritize the technology roadmap to foster innovation, maintain competitiveness, and enhance operational efficiencies. Make critical decisions on technology selection, architecture, and infrastructure to support scalability, security, and cost-effectiveness.Drive innovation by integrating emerging technologies into company operations, IT services, and product development, in line with industry trends. Continuously evaluate existing systems, propose strategies for improvement, and lead the execution of enhancements and cost reduction initiatives. Resolve organizational IT issues promptly and cost-effectively, considering long-term implications. Provide insightful IT dashboards and analytics to track performance and drive improvements. Collaborate closely with the Digital team to define product requirements and ensure timely project delivery, aligned with ecommerce goals.Manage IT budgets for the Group and business units, planning infrastructure development in accordance with company growth. Conduct regular GAP analyses on IT capabilities and team readiness to support future business objectives. Engage with Ops Board, Senior Leadership team, and stakeholders on IT systems and strategy. Lead the technical development, implementation, and support of software systems, ensuring projects are on time, within budget, and meet quality standards. Develop and maintain technology-related risk and crisis management strategies.About you: Technical Expertise:Proficient in implementing and updating cloud technologies (AWS, Microsoft Azure), network technologies (Cisco Meraki, Palo Alto Firewalls), and enterprise storage technologies (SAN/NAS).Experienced with device management, security tools, systems management software, and software licensing models (e.g., SaaS, Microsoft Volume Licensing).Extensive experience in solution architecture.Technical Leadership:Strategic technology leader with strong business acumen, fostering productive relationships with colleagues and stakeholders.Engaging leadership style that secures buy-in and drives action.Proven track record in supporting e-commerce strategy and digital platform enhancements.Skilled in developing data management strategies to support e-commerce, CRM, and business growth.Risk & Opportunity Management:Deep understanding of tools and technologies to protect business operations and value.Ability to assess risks' relevance and effectively mitigate them.Analytical mindset to identify and capitalize on opportunities through technology strategy planning and roadmap development.Complex Project Management:Self-directed with a history of successfully leading projects using agile or waterfall methodologies.Experienced in full-cycle project management, consistently delivering on time, within budget, and meeting quality objectives.

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

We are seeking an experienced Incident, Problem, and Service Level Management Lead to join a prestigious banking institution. In this role, you will play a crucial part in ensuring swift resolution of major incidents, driving incident and problem management processes, and maintaining high service levels across technology teams. You will collaborate closely with cross-functional teams to meet KPIs, conduct root cause analyses, and initiate improvements based on incident trends.Key Responsibilities:Lead the resolution of major incidents with a focus on minimizing downtime.Manage incident, problem, and service level management activities.Coordinate and initiate incident resolution activities.Perform thorough incident reviews and recommend process improvements.Contribute actively to the Major Incident Management Team (MIM).Co-govern the Incident and Problem Management processes, ensuring adherence to KPIs.Facilitate post-mortem and Root Cause Analysis (RCA) for high-priority incidents.Generate comprehensive incident and problem reports for relevant stakeholders.Collaborate on Problem Management for all managed incidents.Identify and escalate emerging problems to the Problem Management queue.Triage and escalate high-priority incidents, collaborating with support teams for resolution.Produce management information, including KPIs and performance reports.Track and analyze incident trends, proposing recommendations for improvement.Drive and monitor the effectiveness of incident, problem, and service level management processes. Requirements:Minimum 10 years of experience in the banking or financial sector.Hands-on experience in managing Service, Change, and Incident Management.Experience in overseeing End User Support, Applications, and Infrastructure services.Strong people management skills with the ability to lead multiple support pillars.Ability to prioritize and multitask effectively in managing incidents.In-depth knowledge of regulatory TRM guidelines and ITIL concepts.Familiarity with Site Reliability Engineer (SRE) concepts is advantageous.

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client presents an exceptional opportunity to become part of a rapidly expanding digital technology firm based in Dubai. You will have the chance to contribute to a company that is determined to revolutionize a conventional industry across multiple markets.The Role:Under the supervision of a seasoned Head of Product overseeing consumer-facing products within a 400+ personnel organization, our client seeks a Senior Product Manager - Monetization to foster engagement and retention, ultimately driving revenue from their user base.With a robust product leadership and team in place, you will collaborate with some of the finest talents in the industry. The majority of leadership, product management, and engineering teams are headquartered in Dubai. Join an esteemed company with acclaimed products that are reshaping perceptions of a traditional industry.About You:Minimum Bachelor's degree in a relevant field4 or more years of experience in product management within internet platforms and successful end-to-end product launchesExtensive experience in developing and launching successful B2C productsProven track record in expanding user base and revenue generationAdeptness in managing internal stakeholders across various levels and departments

We are partnering with a prominent financial services company in their search for an IT Director. This pivotal role involves shaping the company's technology landscape and leading the IT department to support and enhance business operations.The role:Strategic Planning: Develop and oversee the company's IT infrastructure, ensuring that systems and applications align with organizational needs.Technology Vision: Contribute to strategic initiatives by providing technology insights and recommendations to boost efficiency and effectiveness.IT Operations Management: Coordinate and manage all aspects of IT operations within the company.Implementation: Design, implement, and maintain robust IT systems in line with strategic objectives.Budget Management: Oversee the IT budget and resource allocation to ensure optimal use of financial and technological assets.Technology Solutions: Identify and assess the company's technology needs, recommending and implementing appropriate solutions.Team Leadership: Manage and mentor the IT team, fostering their development and ensuring they stay current with industry advancements.Digital Transformation: Drive digital transformation projects and system upgrades to modernize and enhance the company's technological capabilities. About you:Experience: Minimum of 10 years in IT leadership roles, with a strong background in digital transformation and system upgrades.Certifications: Relevant professional certifications in Information Technology.Technical Expertise: Deep knowledge of AX365 technology, with proven experience in managing and developing this system.Skills: Excellent strategic planning, project management, and budget management skills.Team Development: Proven ability to lead and develop a technical team, with a focus on talent growth.Industry Knowledge: Comprehensive understanding of emerging technology trends and their application in a business setting.

Our client, a leading firm in the FMCG industry is seeking a seasoned IT Security and Risk Management Specialist to join their team. This pivotal role is responsible for overseeing risk management, compliance, security operations, and fostering collaboration across the organization.The role:Manage and execute comprehensive risk management strategies, ensuring adherence to compliance and security protocols.Conduct regular threat, risk, and vulnerability assessments, benchmark technologies against cybersecurity standards, prioritize IT security risks, and implement effective mitigation strategies. Maintain and update the organization's risk register.Stay abreast of evolving IT security regulations and standards, such as PCI-DSS, ITRM, and IM8. Develop, enforce, and oversee security policies and procedures, report compliance status to stakeholders, and spearhead initiatives to maintain security adherence.Monitor security logs for anomalies, address data loss incidents, investigate security breaches, engage in response drills, and assist in the deployment of security tools.Partner with various departments to improve security awareness and practices, provide training and guidance on security policies, collaborate with external auditors and regulators, and generate regular management reports on IT security.About you:Bachelor's degree in Cybersecurity, Information Technology, or a related field, or equivalent professional experience.3-5 years of experience in IT security, risk management, and compliance.Deep understanding of security principles, frameworks, and methodologies.Familiarity with key regulations and standards.Proficiency with security tools such as vulnerability scanners, SIEM systems, and IDS/IPS.Certifications such as CISA, CISM, or CISSP are highly desirable.Knowledge of programming languages including PHP, C++, and Java is a plus.Exceptional analytical and problem-solving skills, with strong communication and interpersonal abilities.Self-motivated, detail-oriented, and capable of working independently or as part of a team.

Our client is an exciting FinTech startup in Dubai who are growing their Engineering team to hire an additional Backend Engineer to join the team. They have an office in Dubai and Abu Dhabi, but this can also be a fully remote role also.This client is only looking for candidates that come from a product-based company. The role:This role requires fleshing out APIs, data flows/pipelines, integrating with 3rd party services, and writing application/domain logic to create new features and extend existing ones, all while maintaining a clean code architecture that is readable, maintainable and bug-free. About you:2 - 4 years experience working as a Backend Engineer in a scalable environmentStrong experience in Python or Golang, from a product focused companyPostgreSQL and MongoDB experienceGreat English communication skillsExperienced in backend architecture patterns including understanding of databases, APIs, and security practicesUnderstanding of micro-services, domain-driven architecture, clean architecture, and event sourcing is a strong plus

We are representing a leading FMCG company in their search for a Head of IT Operations.The role: Lead the formulation and implementation of the company's technical strategy, ensuring alignment with business objectives and industry trends. Define and prioritize the technology roadmap to foster innovation, maintain competitiveness, and enhance operational efficiencies. Make critical decisions on technology selection, architecture, and infrastructure to support scalability, security, and cost-effectiveness.Drive innovation by integrating emerging technologies into company operations, IT services, and product development, in line with industry trends. Continuously evaluate existing systems, propose strategies for improvement, and lead the execution of enhancements and cost reduction initiatives. Resolve organizational IT issues promptly and cost-effectively, considering long-term implications. Provide insightful IT dashboards and analytics to track performance and drive improvements. Collaborate closely with the Digital team to define product requirements and ensure timely project delivery, aligned with ecommerce goals.Manage IT budgets for the Group and business units, planning infrastructure development in accordance with company growth. Conduct regular GAP analyses on IT capabilities and team readiness to support future business objectives. Engage with Ops Board, Senior Leadership team, and stakeholders on IT systems and strategy. Lead the technical development, implementation, and support of software systems, ensuring projects are on time, within budget, and meet quality standards. Develop and maintain technology-related risk and crisis management strategies.About you: Technical Expertise:Proficient in implementing and updating cloud technologies (AWS, Microsoft Azure), network technologies (Cisco Meraki, Palo Alto Firewalls), and enterprise storage technologies (SAN/NAS).Experienced with device management, security tools, systems management software, and software licensing models (e.g., SaaS, Microsoft Volume Licensing).Extensive experience in solution architecture.Technical Leadership:Strategic technology leader with strong business acumen, fostering productive relationships with colleagues and stakeholders.Engaging leadership style that secures buy-in and drives action.Proven track record in supporting e-commerce strategy and digital platform enhancements.Skilled in developing data management strategies to support e-commerce, CRM, and business growth.Risk & Opportunity Management:Deep understanding of tools and technologies to protect business operations and value.Ability to assess risks' relevance and effectively mitigate them.Analytical mindset to identify and capitalize on opportunities through technology strategy planning and roadmap development.Complex Project Management:Self-directed with a history of successfully leading projects using agile or waterfall methodologies.Experienced in full-cycle project management, consistently delivering on time, within budget, and meeting quality objectives.

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

We are seeking an experienced Incident, Problem, and Service Level Management Lead to join a prestigious banking institution. In this role, you will play a crucial part in ensuring swift resolution of major incidents, driving incident and problem management processes, and maintaining high service levels across technology teams. You will collaborate closely with cross-functional teams to meet KPIs, conduct root cause analyses, and initiate improvements based on incident trends.Key Responsibilities:Lead the resolution of major incidents with a focus on minimizing downtime.Manage incident, problem, and service level management activities.Coordinate and initiate incident resolution activities.Perform thorough incident reviews and recommend process improvements.Contribute actively to the Major Incident Management Team (MIM).Co-govern the Incident and Problem Management processes, ensuring adherence to KPIs.Facilitate post-mortem and Root Cause Analysis (RCA) for high-priority incidents.Generate comprehensive incident and problem reports for relevant stakeholders.Collaborate on Problem Management for all managed incidents.Identify and escalate emerging problems to the Problem Management queue.Triage and escalate high-priority incidents, collaborating with support teams for resolution.Produce management information, including KPIs and performance reports.Track and analyze incident trends, proposing recommendations for improvement.Drive and monitor the effectiveness of incident, problem, and service level management processes. Requirements:Minimum 10 years of experience in the banking or financial sector.Hands-on experience in managing Service, Change, and Incident Management.Experience in overseeing End User Support, Applications, and Infrastructure services.Strong people management skills with the ability to lead multiple support pillars.Ability to prioritize and multitask effectively in managing incidents.In-depth knowledge of regulatory TRM guidelines and ITIL concepts.Familiarity with Site Reliability Engineer (SRE) concepts is advantageous.

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client presents an exceptional opportunity to become part of a rapidly expanding digital technology firm based in Dubai. You will have the chance to contribute to a company that is determined to revolutionize a conventional industry across multiple markets.The Role:Under the supervision of a seasoned Head of Product overseeing consumer-facing products within a 400+ personnel organization, our client seeks a Senior Product Manager - Monetization to foster engagement and retention, ultimately driving revenue from their user base.With a robust product leadership and team in place, you will collaborate with some of the finest talents in the industry. The majority of leadership, product management, and engineering teams are headquartered in Dubai. Join an esteemed company with acclaimed products that are reshaping perceptions of a traditional industry.About You:Minimum Bachelor's degree in a relevant field4 or more years of experience in product management within internet platforms and successful end-to-end product launchesExtensive experience in developing and launching successful B2C productsProven track record in expanding user base and revenue generationAdeptness in managing internal stakeholders across various levels and departments